Returns & Refunds

If something is wrong with your order, please contact us so we can review the issue and explain the next steps.

Return requests

Submit your request within 03 days of receiving your order.

Include:

Your order number.
The product name.
The reason for your request.
Photographs of the product and packaging, where relevant.

Change-of-mind returns

[Confirm whether change-of-mind returns are accepted.]

Where accepted, products must be unused, unopened, sealed, and in their original packaging.

For hygiene reasons, opened or used personal-care products are not eligible for change-of-mind returns. This does not exclude a claim concerning a faulty, damaged, or incorrectly supplied product, or any rights provided by applicable law.

Damaged, faulty, or incorrect items

If your order arrives damaged, contains the wrong product, or appears faulty, contact us promptly.

Keep the product and packaging while we review your request. We may ask for photographs or other reasonable information to help resolve the issue.

Following assessment, we will explain the available replacement, return, or refund options.

Product suitability

Individual experiences with skincare and haircare products can vary. Please review the ingredients and follow the product’s directions before use.

If you experience an adverse reaction, stop using the product and seek appropriate medical advice. You may also contact us so we can record and review your concern.

Return delivery costs

For an approved return caused by an incorrect, damaged, or faulty item supplied by us, [confirm how Beckett Pharma covers or reimburses return delivery].

For approved change-of-mind returns, [confirm who pays return delivery and whether original delivery charges are refundable].

Refunds

We will notify you after reviewing your returned item or refund request.

Approved refunds are processed within 03 working days using confirmed refund method. For Cash on Delivery orders, we will agree on an available refund method with you.

Your bank or payment provider may require additional processing time.