We deliver within Pakistan to locations served by our courier partners.
Order processing
Orders are normally processed within [processing timeframe] after confirmation.
Orders placed on public holidays or outside working hours are processed on the next working day. During promotions, processing may take longer.
Delivery estimates
After dispatch, estimated delivery times are:
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Major cities: [Number] working days.
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Other cities and remote areas: [Number] working days.
These are estimates rather than guaranteed delivery dates. Courier availability, weather, public holidays, and other disruptions may affect delivery.
Shipping charges
Standard delivery costs PKR 250.
Free delivery is available on eligible orders
The shipping charge shown at checkout applies to your order.
Cash on Delivery
Cash on Delivery is available for eligible orders and serviceable locations where offered at checkout.
Please provide an accurate address and active phone number so the courier can contact you when needed.
Order tracking
[Insert how customers receive their tracking details and where they can track their parcel.]
If you need help locating your order, contact us with your order number.
Address changes and cancellations
Contact us as soon as possible if you need to change your delivery details or cancel an order. We will confirm whether the request can be accommodated before dispatch.
Once dispatched, changes may not be possible.
Missed or unsuccessful deliveries
If the courier cannot complete delivery, contact us for assistance. Any applicable redelivery charges will be explained before arranging another delivery attempt.
Delivery problems
For a missing parcel, damaged delivery, or incorrect item, contact [Support email or WhatsApp] promptly. Please retain the packaging while we review the issue.